Problem Possible Cause Solution
OSD Lockout is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the side panel for 10
seconds to disable the OSD lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to unlock the
power button.
Button lockouts
Holding down the Power button or Menu button for ten seconds will lock out the functionality of the buttons.
You can restore the functionality by holding the buttons down again for ten seconds. This functionality is
only available when the display is powered on, displaying an active signal, and the OSD is not active.
Product support
For additional information on using your monitor, go to http://www.hp.com/support. Select your country or
region, select Troubleshooting, and then enter your model in the search window and click the Go button.
NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/
support.
If the information provided in the guide does not address your questions, you can contact support. For U.S.
support, go to
http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/
country/us/en/wwcontact_us.html.
Here you can:
●
Chat online with an HP technician
NOTE: When support chat is not available in a particular language, it is available in English.
●
Find support telephone numbers
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
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