HP ZBook 14U G5 User Manual

Failure classication by hardware devices and mechanical
Table 8-4 Failure classication by hardware devices and mechanical
4. Display 5. I/O devices 6. Storage 7. Mechanical
1. Display anomalies
on page 122
2. Dead pixel on page 124
3. No video (internal)
on page 124
d
4. No video (external)
on page 125
d
5. DisplayPort/VGA
on page 125
6. HDMI on page 125
7. No or bad external video
via docking on page 126
8. Incorrect or missing color/
distorted image
on page 126
9. Touch screen
on page 127
1. Keyboard on page 128
2. Keyboard point stick
on page 129
3. Keyboard backlight
on page 129
4. TouchPad on page 130
5. Network Connectivity
Ethernet (RJ-45 jack)
on page 130
6. Network connectivity
wireless (WLAN)
on page 131
7. WWAN on page 132
8. USB on page 133
9. Smart card reader
on page 134
10. Speaker, headphone -
audio issues on page 135
11. Thunderbolt (TB)
on page 136
1. Hard drive/solid-state
drive not recognized
on page 138
2. No boot to operating
system (no read/write
error) on page 138
3. Read-write error
on page 139
4. Slow performance
on page 120
c
5. Blue screen (BSOD) error
on page 139
b
6. Noisy hard drive
on page 140
1. Fan error message - 90B
on page 141
2. Noise (sound)
on page 142
3. Fan runs constantly
on page 143
4. HP Thermal Monitor
on page 93
5. Stuck power button
on page 144
b,c,d
similar symptoms
2. Examine the environment
It is important to examine the computer’s environment. If you can quickly identify the cause of the issue,
fewer resolution steps may be needed. Perform the following environment inspections:
●
Check all cables and connections to be sure that there are no loose connections.
●
Conrm that power sources are good, such as wall power type/adapter (110V/220V ac), power strip. Test
with a veried working AC outlet.
●
Check for compatibility issues between the computer and third-party devices, peripherals, noncertied
devices, incompatible hardware (i.e., Mac OS device). Incompatibility can result in blue screen errors,
improper operation, and so on.
●
Isolate the computer from sources of electromagnetic interference (EMI), such as cell phones, 2-way
radios, oor mats, fans (and other electronic motors). EMI may contribute to a display freeze issue or
lock-up.
88 Chapter 8 Troubleshooting guide

HP ZBook 14U G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Silver
Country of origin	China
Market positioning	Business
LED backlight	Yes
Display diagonal	14 \
Display brightness	220 cd/m²
Native aspect ratio	16:9
sRGB coverage (typical)	67 %
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory clock speed	2400 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	1 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	256 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Discrete GPU manufacturer	AMD
On-board graphics card ID	0x5917
Discrete graphics card model	AMD Radeon Pro WX 3100
On-board graphics card model	Intel® UHD Graphics 620
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of built-in speakers	2
Front camera HD type	HD
Front camera signal format	720p
Antenna type	-
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI version	1.4
Charging port type	DC-in jack
USB 2.0 ports quantity	0
Pointing device	Clickpad
Operating system architecture	64-bit
Sustainability certificates	ENERGY STAR
AC adapter power	65 W
Battery capacity	50 Wh
Number of battery cells	3
HP speaker type	HP Dual Speakers
Bus type	OPI
Stepping	Y0
Tjunction	100 °C
Processor cache	6 MB
Processor cores	4
System bus rate	4 GT/s
Processor family	Intel® Core™ i5
Processor socket	BGA 1356
Processor threads	8
Processor codename	Kaby Lake R
Configurable TDP-up	25 W
Processor frequency	1.6 GHz
Processor cache type	L3
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.4 GHz
PCI Express configurations	1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	1.8 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Processor code	SR3LA
Processor ARK ID	124967
Processor package size	42 X 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	234.3 mm
Width	326 mm
Height	17.9 mm
Weight	1480 g