HP ZBook 14U G5 User Manual

Items Procedures
7. Test with HP Support Assistant in Windows.
8. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware
issue from a software issue.
9. Examine Ethernet ports on the computer, docking station, and wall for
damage, dust, obstructions.
10. Update drivers: Verify that Ethernet module is displayed in Device
Manager and be sure that device driver is up to date. If updating drivers
does not help, try rolling back to previous drivers.
11. Reset BIOS to Default: If other devices can connect to network, but
computer cannot connect, a BIOS setting might be the cause of the
problem. Restore BIOS to default.
12. Test with veried working operating system or perform operating system
recovery to verify that the issue is not caused by customized settings.
13. Replace system board and verify that the issue is xed.
Network connectivity wireless (WLAN)
Items Procedures
Symptoms
●
Unable to nd networks (yellow bang)
●
Connection dropouts
●
Slow performance
Possible causes
Network source, cable, connection, wireless module, driver, settings.
HP Support Assistant tool - No network detected in
HPSA
Wireless Adapter Properties - U-APSD support
Troubleshooting steps
1. Turn o the computer’s wired network (remove RJ-45 cable).
2. Examine environment for interference, such as cell phone or microwave,
that may emit high frequencies (above 1 GHz).
3. Verify wireless source by moving computer closer to the wireless base/
router.
4. Test with dierent wireless networks and check with your IT department for
hardware compatibility, settings.
5. Verify that the wireless light is on. If the light is amber, press the wireless
button to enable the wireless device.
6. Test with HP Support Assistant in Windows.
7. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware
issue from a software issue.
8. Update drivers: Verify that wireless module is displayed in Device Manager
and be sure that wireless drivers are up to date using www.hp.com or HP
Support Assistant. If updating drivers does not help, try rolling back to
previous drivers.
9. Reset BIOS to Default: If other devices can connect to your wireless
network, but your computer cannot connect, a BIOS setting might be the
cause of the problem. Restore BIOS to default.
10. Congure power management advanced settings as necessary.
Common issues and possible solutions 131

HP ZBook 14U G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Silver
Country of origin	China
Market positioning	Business
LED backlight	Yes
Display diagonal	14 \
Display brightness	220 cd/m²
Native aspect ratio	16:9
sRGB coverage (typical)	67 %
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory clock speed	2400 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	1 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	256 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Discrete GPU manufacturer	AMD
On-board graphics card ID	0x5917
Discrete graphics card model	AMD Radeon Pro WX 3100
On-board graphics card model	Intel® UHD Graphics 620
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of built-in speakers	2
Front camera HD type	HD
Front camera signal format	720p
Antenna type	-
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI version	1.4
Charging port type	DC-in jack
USB 2.0 ports quantity	0
Pointing device	Clickpad
Operating system architecture	64-bit
Sustainability certificates	ENERGY STAR
AC adapter power	65 W
Battery capacity	50 Wh
Number of battery cells	3
HP speaker type	HP Dual Speakers
Bus type	OPI
Stepping	Y0
Tjunction	100 °C
Processor cache	6 MB
Processor cores	4
System bus rate	4 GT/s
Processor family	Intel® Core™ i5
Processor socket	BGA 1356
Processor threads	8
Processor codename	Kaby Lake R
Configurable TDP-up	25 W
Processor frequency	1.6 GHz
Processor cache type	L3
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.4 GHz
PCI Express configurations	1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	1.8 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Processor code	SR3LA
Processor ARK ID	124967
Processor package size	42 X 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	234.3 mm
Width	326 mm
Height	17.9 mm
Weight	1480 g