HP ZBook 14U G5 User Manual

Items Procedures
Troubleshooting steps
Follow suggested steps below one at a time to verify normal boot process:
1. Disconnect all external peripherals, and perform a hard reset (8. Hard reset
on page 97).
2. Perform soft reset (9. Soft reset (Default Settings) on page 98).
3. Update BIOS and drivers (4. Update BIOS and drivers on page 89).
a. Roll back to previous version may be necessary.
b. Go to safe mode to install drivers.
4. Run Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 90)
to isolate hardware issue.
5. Undo recent changes in Windows (5. Remove or uninstall recently added
hardware, software on page 89).
6. Reseat cables and connections (10. Reseat cables and connections
on page 98).
7. Start Windows in safe mode (11. Test with minimum conguration
on page 99).
8. Use Startup Repair Windows to x Windows damaged les.
9. Test with essential hardware conguration (11. Test with minimum
conguration on page 99) along with a veried working operating system (i.e.,
USB Windows-To-Go ) if available to isolate the software issue.
Tips and tricks For more information, see http://support.hp.com/us-en/document/c03671001.
Electromagnetic Interference (EMI)
Items Procedures
Symptoms
System locks up, freezes in certain
physical area or location
Possible causes
Electromagnetic interference (EMI).
Troubleshooting steps
1. See (2. Examine the environment on page 88). Pay attention to external power source,
high-frequency signals such as cell phones, microwave ovens.
2. Move the computer to dierent locations nearby to determine where it fails and where it
does not fail.
3. Test with a veried working computer in original factory conguration.
4. Consult with support.
118 Chapter 8 Troubleshooting guide

HP ZBook 14U G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Silver
Country of origin	China
Market positioning	Business
LED backlight	Yes
Display diagonal	14 \
Display brightness	220 cd/m²
Native aspect ratio	16:9
sRGB coverage (typical)	67 %
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory clock speed	2400 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	1 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	256 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Discrete GPU manufacturer	AMD
On-board graphics card ID	0x5917
Discrete graphics card model	AMD Radeon Pro WX 3100
On-board graphics card model	Intel® UHD Graphics 620
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of built-in speakers	2
Front camera HD type	HD
Front camera signal format	720p
Antenna type	-
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI version	1.4
Charging port type	DC-in jack
USB 2.0 ports quantity	0
Pointing device	Clickpad
Operating system architecture	64-bit
Sustainability certificates	ENERGY STAR
AC adapter power	65 W
Battery capacity	50 Wh
Number of battery cells	3
HP speaker type	HP Dual Speakers
Bus type	OPI
Stepping	Y0
Tjunction	100 °C
Processor cache	6 MB
Processor cores	4
System bus rate	4 GT/s
Processor family	Intel® Core™ i5
Processor socket	BGA 1356
Processor threads	8
Processor codename	Kaby Lake R
Configurable TDP-up	25 W
Processor frequency	1.6 GHz
Processor cache type	L3
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.4 GHz
PCI Express configurations	1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	1.8 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Processor code	SR3LA
Processor ARK ID	124967
Processor package size	42 X 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	234.3 mm
Width	326 mm
Height	17.9 mm
Weight	1480 g