HP ZBook 14U G5 User Manual

10. Verify that the latest version of BIOS, drivers, and software are installed. A new release might support
new features or x the problem.
11. Press the caps lock and/or num lock key. If the caps lock and/or num lock light toggles on or o, the
keyboard is likely operating correctly.
12. Press the TouchPad On/O button light. If the light toggles on or o, the TouchPad is likely operating
correctly.
Consulting with HP Service
If further HP support is required, a lot of the following information may be requested when you call, so it may
be helpful to take notes.
●
Technical support registration number (if applicable)
●
Product serial number
●
Product model name and number
●
Product identication number
●
Applicable error messages
●
Add-on boards or hardware
●
Third-party hardware or software
●
Operating system type and revision level
Common issues and possible solutions
This section contains common issues, symptoms, and a series of tables that describe possible solutions to
issues from Failure classication on page 86 tables. The following sections identify the issue with symptoms
and solutions to resolve an issue.
Power-on issues
No Power
When a unit experiences no power there are several contributing factors to consider. Be sure to consider all
symptoms related to this behavior in troubleshooting.
Items Procedures
Symptoms
●
Computer does not start
●
Display is black or blank
●
No fan noise
●
No hard drive spinning
●
Lights do not glow
Possible causes
Failed power input to the computer (external power source, AC adapter, faulty battery).
Bad connection to the computer (bad power button, power connector).
Defective parts (memory, hard drive, graphics) or failed system board.
Troubleshooting steps
Perform quick check
Remove all external devices, including docking station.
Verify external power source (2. Examine the environment on page 88).
Common issues and possible solutions 103

HP ZBook 14U G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Silver
Country of origin	China
Market positioning	Business
LED backlight	Yes
Display diagonal	14 \
Display brightness	220 cd/m²
Native aspect ratio	16:9
sRGB coverage (typical)	67 %
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory clock speed	2400 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
Memory layout (slots x size)	1 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	PCI Express
Storage media	SSD
SSD memory type	TLC
Total storage capacity	256 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Discrete GPU manufacturer	AMD
On-board graphics card ID	0x5917
Discrete graphics card model	AMD Radeon Pro WX 3100
On-board graphics card model	Intel® UHD Graphics 620
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR5
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of built-in speakers	2
Front camera HD type	HD
Front camera signal format	720p
Antenna type	-
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI version	1.4
Charging port type	DC-in jack
USB 2.0 ports quantity	0
Pointing device	Clickpad
Operating system architecture	64-bit
Sustainability certificates	ENERGY STAR
AC adapter power	65 W
Battery capacity	50 Wh
Number of battery cells	3
HP speaker type	HP Dual Speakers
Bus type	OPI
Stepping	Y0
Tjunction	100 °C
Processor cache	6 MB
Processor cores	4
System bus rate	4 GT/s
Processor family	Intel® Core™ i5
Processor socket	BGA 1356
Processor threads	8
Processor codename	Kaby Lake R
Configurable TDP-up	25 W
Processor frequency	1.6 GHz
Processor cache type	L3
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.4 GHz
PCI Express configurations	1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	1.8 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Processor code	SR3LA
Processor ARK ID	124967
Processor package size	42 X 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	234.3 mm
Width	326 mm
Height	17.9 mm
Weight	1480 g