7-8
Phone projection
Symptom Possible cause Solution
Phone projection does not
start when a smartphone is
connected via a USB cable.
Phone projection not
supported by the phone
Visit the following websites and ensure that the smartphone
supports the corresponding function.
• Android Auto: https://support.google.com/androidauto
• Apple CarPlay: https://www.apple.com/ios/carplay
Phone projection disabled
• On the Home screen, touch All Menus > Setup > Phone
Projection, select a function you want to use, and activate it.
• Check if the function is disabled in the application settings or
restriction settings on the smartphone.
Smartphone not ready or
malfunctioning
• Check if the smartphone’s battery is low. If the battery is low,
the smartphone may not be recognized.
• If the network signal is weak, phone projection may not work
correctly.
• If the smartphone is locked, unlock it.
• Reset the smartphone and reconnect it.
When phone projection starts
or is in use, a black screen is
displayed.
Smartphone malfunctioning
• Disconnect the USB cable from the smartphone and reconnect
the cable.
• Reset the smartphone and reconnect it.
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