You were sent to this procedure from URC 9008.
1. If the system has logical partitions, perform this procedure from the logical partition that reported the
problem. To determine if the system has logical partitions, go to Determine if the system has logical
partitions, before continuing with this procedure.
2. Have any other I/O card or device SRCs occurred at about the same time as this error?
v Yes: Use the other I/O card or device SRCs to correct the problem. See the System Reference
Codes.
This ends the procedure.
v No: Has the I/O card, or have the devices been repaired or reconfigured recently?
– Yes: Continue with the next step.
– No: Contact your next level of support for assistance.
This ends the procedure.
3.
Access SST/DST by doing one of the following:
v If you can enter a command at the console, access system service tools (SST) (see System Service
Tools (SST) in the iSeries
(TM)
Service Functions
information).
v If you cannot enter a command at the console, perform an IPL to DST (see Performing an IPL to
DST in the iSeries Service Functions
information).
v If you cannot perform a type A or B IPL, perform a type D IPL from removable media.
4.
Did you perform a D IPL to get to DST?
v No: Access the Product Activity Log and display the SRC that sent you here. Press the F9 key for
address information. This is the I/O card address. Then, view the ″Additional Information″ to record
the formatted log information. Record the addresses that are not 0000 0000 for all devices listed.
Continue with the next step.
v Yes: Access the Product Activity Log and display the SRC that sent you here. The direct select
address (DSA) of the I/O Card is in the format BBBB-Cc-bb:
– BBBB = hexadecimal offsets 4C and 4D
– Cc = hexadecimal offset 51
– bb = hexadecimal offset 4F
The unit address of the I/O card is hexadecimal offset 18C through 18F.
A formatted display of hexadecimal information for Product Activity Log entries is not available. In
order to interpret the hexadecimal information, see More Information from Hexadecimal Reports in
the iSeries Service Functions
. Record the addresses that are not 0000 0000 for all devices
listed.
Continue with the next step.
5.
See Locations and addresses and find the diagram of the system unit, or the expansion unit. Then find
the following:
v The card slot that is identified by the I/O card direct select address (DSA) and unit address. If there
is no IOA with a matching DSA and unit address, the IOP and IOA are one card. Use the IOP with
the same DSA.
v The disk unit locations that are identified by the unit addresses.
Have you determined the location of the I/O card and the devices that are causing the problem?
v Yes: Have one or more devices been moved to this I/O card from another I/O card?
– Yes: Continue with the next step.
– No: Ask your next level of support for assistance.
This ends the procedure.
v
No: Ask your next level of support for assistance.
This ends the procedure.
Analyze hardware problems 203
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