Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
Not all drives are recognized by
the DSA hard disk drive
diagnostic test.
Remove the drive that is indicated by DSA (see “Removing a hot-swap hard disk
drive” on page 40 ); then, run the hard disk drive diagnostic test again (see
Appendix C, “DSA diagnostic test results,” on page 611). If the remaining drives
are recognized, replace the drive that you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.
Remove the drive that is indicated by DSA (see “Removing a hot-swap hard disk
drive” on page 40); then, run the hard disk drive diagnostic test again (see
Appendix C, “DSA diagnostic test results,” on page 611). If the remaining drives
are recognized, replace the drive that you removed with a new one.
A hard disk drive has failed,
and the associated yellow hard
disk drive status LED is lit.
Replace the failed hard disk drive.
Chapter 4. Troubleshooting 133
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