Table 18. System console and remote support features (continued).
Feature Code Supported Models
Customer-Setup Unit
(CSU) Description
2704 L25, L55 No Console Expansion
26 Port Enet
Switch/Rackmount
2715 L25, L55 No TS3000 system
console (TSSC)
Attachment
The method that is used by the library for Call Home support is a broadband
connection that uses the Electronic Customer Care (ECC) Call Home function
through the system console.
To perform an ECC Call Home operation through a system console, the TS4500
tape library sends Call Home information across a private Ethernet connection to
the system console. The system console then performs the ECC Call Home
operation and sends the information to the IBM Remote Technical Assistance
Information Network (RETAIN) through the system console's Ethernet (broadband)
connection.
For remote support through a system console, the TS4500 tape library needs a
minimum of two Ethernet ports: one attached to your network for use by your
administrator and one attached to the private system console network for remote
support.
The IMC is preconfigured for remote support with the TS4500 tape library. The
IMC also comes equipped with an RJ45 port that can be used to connect an
external network cable for remote support.
Table 19 on page 54 presents the capabilities of remote support with a system
console.
Note: All of the listed capabilities do not apply to every product type. For
example, the TS4500 tape library does not use wellness checking, daily log file
storage, or code image broadcast.
Chapter 1. Overview 53
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