Chapter 7: Troubleshooting
Advisor Advanced ATSx500A(-IP) Installation and Programming Manual 297
Device troubleshooting
Advisor Advanced control panel
The LCD keypad has all LEDs
flashing, and displays the “System
Fault” message
The system data bus line may be connected incorrectly.
The address links on the keypad may be incorrectly set.
The panel is not communicating
with keypads or expanders
The system data bus line may be connected incorrectly.
Keypad or expander numbers to be polled may not be
programmed, or may not match the addresses set on the
units.
There is an earth loop in cabling.
The keypads or expanders appear
to be going offline and online
(indicated by keypad or expander
fail LED’s
The system data bus line may be connected incorrectly.
The termination may be incorrect. TERM links may not have
been removed where necessary. See “Cabling” on page 22.
Zone goes into alarm while the
area is unset
The zone is wired incorrectly causing a tamper condition
(open circuit or short circuit) instead of active condition. EOL
resistors may be installed incorrectly.
See “Cabling” on page 22.
The panel is not reporting to the
central station
The telephone line connections may be wired incorrectly.
See “Cabling” on page 22.
The central station receiver does not support the
programmed protocol.
The account number in “9.1.n.5 Accounts” on page 259 may
be programmed incorrectly.
The phone number for the central station receiver is wrong.
No central station is programmed to report the event. See
“9.1 Central station” on page 258.
The zone is not programmed to be reported. See “4.1.n.6.24
CS report” on page 177”.
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