2RV/2RW/2RX/2RY/3RA-3
7-28
(1-9) Paper jam due to setting failure or detection failure
(1-10) Paper jam due to the static electricity
(1-11) Paper jam due to paper storage environment (high humidity)
Step Check description Assumed cause Measures Reference
1 Checking the paper lead-
ing edge margin
The leading edge margin is
not enough.
When there is no margin from
the paper leading edge to
4.0mm(+1.5/-0.0mm),
and, when the fuser jam
occurs while there is no
check line on 20mm(+/-1mm)
from the paper leading edge
of the test pattern that is out-
put at U034,
adjust the leading margin by
executing [Lead] at U402.
2 Re-setting the guide The paper size is misde-
tected.
Align the paper width guide,
paper guide (MP tray) or PF
paper width guide (paper
feeder) to the paper size and
re-load paper (multi feed jam
factor).
3 Changing the settings Media type is not set prop-
erly.
In case the media type set-
ting mismatch against the
actual paper thickness (jam
by separation failure), set the
proper media type in the sys-
tem menu.
Step Check description Assumed cause Measures Reference
1 Checking the ground The static electricity accu-
mulates.
When the main unit is
installed in the low humidity
environment where the static
electricity easily accumulates
on the conveying guide dur-
ing the continuous printing,
check if the discharge sheet
in the exit section and the
metal guide in the transfer
section are grounded
securely. If necessary, reat-
tach the parts.
Step Check description Assumed cause Measures Reference
1 Checking the paper stor-
age place
Papers have been stored
in the improper place.
Ask users to store paper in a
dry place.
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General
Weight and Dimensions
