Lenovo ThinkPad USB 3.0 Dock User Manual

Chapter5.Troubleshooting
Thischapterprovidessometroubleshootinghintsandtipstoassistyouifyouexperienceanyproblemswith
thedock.Checkthefollowingitemsrsttotrytosolvetheproblem.
General
1.Thepowerandconnectionindicatorofthedockisnoton.
Ensurethatyouhavecorrectlyconnectedthepowersupplytothedockandaworkingelectrical
outlet,andthatyouhavepressedthepowerbutton.Donotuseanypowersupplyotherthanthe
oneprovidedwiththedock.
2.YouconnectthedocktoacomputerwiththeprovidedUSB3.0cable,butthedockdoesnotwork.
a.Ensurethatthedockiswellpoweredbyitspowersupply.Thedockalwaysneedsexternalpower
supplyforoperation,becauseitdoesnottakepowerfromtheUSBconnectorattachedtoyour
notebookcomputer.
b.Ensurethatthedevicedriverofthedockiswellinstalled;ifnot,installthedevicedriverandrestart
thecomputer.
c.EnsurethattheUSBconnectoronyourcomputerworkswell;ifnot,replacewithotherUSB
connectors.
3.Youcannotstartyournotebookcomputerwhenitisconnectedwiththedock.
EnsurethatyouusetheUSB3.0cableprovidedwiththedock.
Videooutput
1.Theexternalmonitordisplay(s)areblank.
•Ensurethatthenotebookcomputerconnectedtothedockisrunningcorrectlyandisnotinstandby
orhibernationmode.Whenthenotebookcomputerisinstandbyorhibernationmode,theexternal
monitordisplay(s)arealwaysblank.
•Ensurethatthedevicedriversareinstalledfollowingtheinstallationinstructionsandtheiconforthe
dockisvisibleintheWindowsnoticationarea.
•Ensurethatthevideooutputfunctionisnotdisabled.
•Ensurethefollowingconnectionsarecorrect:
–TheconnectionbetweentheUSB3.0cableandyournotebookcomputer
–TheconnectionbetweentheUSB3.0andthedock
–Theconnectionamongthepowersupply,thedock,andtheelectricaloutlet
–Theconnectionbetweenthevideocableandthevideooutputconnectors
Note:FortheconnectionoftheVGAconnector,ensurethattheDVI-ItoVGAadapteralsois
securedbythescrewsonbothsidesofit.
•Iftheproblempersists,disconnectallconnectionsofthedock,anduninstallthedockdevicedriver.
Then,reinstallthedockandthedevicedriver.
©CopyrightLenovo2012
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Lenovo ThinkPad USB 3.0 Dock Specifications

General

Microphone in	Yes
DVI-I ports quantity	1
Headphone connectivity	3.5 mm
USB 2.0 ports quantity	0
Connectivity technology	Wired
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	5
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Product color	Black
Card reader integrated	No
Harmonized System (HS) code	84733020

Weight and Dimensions

Depth	91 mm
Width	48 mm
Height	126 mm
Weight	299 g