3-32 Service Manual
5025-2xx, 4xx
Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears. The following illustration and table list the
paper jams that can occur and the location of each jam. Open doors and covers, and remove trays to access
jam locations.
Error
message
Jam message Instructions Go to page
200 Standard 250-sheet tray and manual
feeder (tray 1). Jam in the input (S2)
sensor.
Pull tray 1 out, and remove the jam. 3-33
201 Jam under the fuser Open the front door, and remove the jam. 3-33
202 Jam in the fuser Open the front door, and pull the fuser
cover toward you.
Remove the jam.
3-34
230 Jam in the duplex Open the front door, and remove the jam. 3-35
235 Media not supported in the duplex Load the tray with the correct paper size. 3-35
241 Jam in the primary tray (tray 1) Pull the primary tray out, and remove the
jam.
3-35
242 Jam in the 650-sheet Duo Drawertray
(tray 2) /MP feeder
Pull the 640-sheet Duo Drawer tray out,
and remove the jam.
3-35
243 Jam in the optional 550-sheet tray (tray 3) Pull the tray out, and remove the jam. 3-36
250 Jam in the multipurpose feeder Pull tray 2 out, and remove the jam. 3-36
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