LDAP lookups fail almost immediately
Try one or more of the following:
MAKE SURE THAT THE ADDRESS BOOK SETUP CONTAINS THE HOST NAME FOR THE LDAP SERVER
1 From the Embedded Web Server, click Settings > Network/Ports > Address Book Setup.
2 Make sure that the host name (not the IP address) of the LDAP server specified in the Server Address field is
correct.
3 Apply the changes.
MAKE SURE THAT THE ADDRESS BOOK SETUP SETTINGS ARE CORRECT
1 From the Embedded Web Server, click Settings > Network/Ports > Address Book Setup.
2 If necessary, modify the following settings:
• Server Port—Set this port to 636.
• Use SSL/TLS—Select SSL/TLS.
• LDAP Certificate Verification—Select Never.
3 Apply the changes.
NARROW THE LDAP SEARCH BASE TO THE LOWEST POSSIBLE SCOPE THAT INCLUDES ALL NECESSARY USERS
MAKE SURE THAT THE LDAP ATTRIBUTES FOR THE USER E‑MAIL ADDRESS AND HOME DIRECTORY ARE
CORRECT
Held Jobs/Print Release Lite troubleshooting
Cannot use the Held Jobs feature
A
DD THE USER TO THE APPROPRIATE ACTIVE DIRECTORY GROUP
If user authorization is enabled for Held Jobs, then add the user to an Active Directory group that is included in the
authorization list for the Held Jobs function.
Troubleshooting 63
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