Additional problems
• Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting
section to help you diagnose the problem.
• Before calling Customer Support, gather the following information:
– What version of the printer driver is being used
– What operating system and version is being used
– What printers are involved
– How the printer is attached to the system
– How the queue is configured
– What applications, if any, are involved
• If this is a network printer, and the problem is sending data to the printer, determine the print server firmware
level.
Enter the following on the command line, and then press Enter:
# finger info@hostname
40
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