After sales service
111
Contacting the Customer Service Department
Repairs may only be carried out by the Miele Customer Service
Department or an authorised technician.
Unauthorised repairs can expose the user to considerable risk.
To avoid unnecessary service visits, check that the fault has not been
caused by incorrect operation when a fault message first appears.
Please refer to the relevant instructions in the “Problem solving
guide”.
If, having followed the advice in the operating instructions, you are
still unable to resolve a problem, please notify the Miele Customer
Service Department.
Contact details can be found at the end of these operating
instructions.
When contacting the Customer Service Department, please quote the
model and serial number of your machine. This information can be
found on the data plate. There is one data plate on the side of the
door and another on the back of the machine.
Please tell the Customer Service Department the fault message or
code shown in the display.
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