Problem solving guide
44
General problems with the washing machine
Problem Possible cause and remedy
The washing machine
vibrates during the spin
cycle.
The machine feet are not level.
Level the machine and adjust the feet.
The pump makes strange
noises.
Not a fault Slurping noises occur at the start and end of
the pump sequence as a normal part of operation.
Large amounts of
detergent residue remain
in the detergent drawer.
The water pressure is too low.
Clean the filters in the water inlet.
Powder detergent used in conjunction with water softeners
tends to become sticky.
Clean the detergent drawer and, in future, add detergent
first and then the water softener into the compartment.
Fabric softener is not
completely dispensed or
too much water remains in
the compartment.
The siphon tube is not correctly positioned or is clogged.
Clean the siphon (see “Cleaning and care – Cleaning the
detergent drawer, additives compartment and siphon”).
The display is in a different
language.
A different language has been selected.
Switch the washing machine off and then on again.
The selected supervisor language appears in the display.
The supervisor language has been changed.
Select the language you require (see “Supervisor level –
Language”).
The washing machine did
not spin the laundry as
usual. The laundry is still
wet.
The machine detected an imbalance during the final spin
and reduced the spin speed automatically.
Include both large and small items in the load as this will
give better distribution.
The drum remains
stationary but the
programme keeps running.
Fault in the programme sequence.
Switch the washing machine off and then back on with
the button.
Note the message in the display.
Touch the Start/Stopsensor.
The programme will continue and the drum will spin.
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