For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of
the instrument panel and visible
through the windshield.)
Retail facility name and location
0
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so
we can give your inquiry
prompt attention. However, if
you
wish to write
Oldsmobile, address your inquiry to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O.
Box 30095
Lansing, MI 48909
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH
8P7
Refer to your Warranty
and
Owner Assistance Information
booklet for addresses of
GM
Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using
the
retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first
if
you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available
at
its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
8-4
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