10.1.8 Troubleshooting
Problem Possible Cause Solution
The handset does
not work.
The battery is drained. Charge the battery fully.
For details, see
9.2.3 Charging the Batteries,
page 133.
The power is off. • Turn it on.
For details, see
2.3 Location of Controls,
page 28.
• Re-insert the battery, and
then set the handset on the
charger.
For details, see
9.2.1 Battery Installation,
page 132, and
9.2.3 Charging the
Batteries, page 133.
The handset/desk
phone does not
ring.
Ringer volume is set to
"Off".
(If the ringer volume is set
to "Off", is displayed.)
Adjust the ringer volume
level.
See 2.5 Adjusting the
Volume, page 76.
Silent Mode is on.
(If Silent Mode is on, the
icon is displayed.)
Turn off Silent Mode.
For details, see 4.5 Silent
Mode, page 95.
It is difficult to have
a conversation
when in Hands-free
mode.
The microphone is facing
the wrong direction or is
obstructed during the
conversation.
The front of the handset
should face you, and the
microphone should not be
covered.
For details, see 2.3 Location
of Controls, page 28.
You cannot make/
receive a call.
The handset is out of
range, or the base unit is
busy.
Move closer to the base unit
or try again later.
The radio channel is busy,
or a radio communication
error occurred.
Try again later.
10.1.8 Troubleshooting
169