▪ Call type
▪ Call speed
▪ Encryption status
▪ Call streams (for your system and the participant)
Depending on the nature of your call, you may also see the transmitted and received
streams of audio, video, and content.
3. Optional: Select a call stream for additional information.
The following additional details about the stream display:
▪ Stream type
▪ Stream quality
▪ Protocol used
▪ Format (may not display on some mobile devices)
▪ Rate used
▪ Frame rate
▪ Packets lost
▪ Packet loss percentage
▪ Jitter
▪ Error concealment
Downloading Device Logs
The TC8 device logs are available in the paired video system’s log package. To download the log
package, see your video system’s Administrator Guide at the Polycom Documentation Library.
Poly TC8 Can’t Pair to the Video System
Symptom:
After powering on the TC8 device, it doesn’t automatically pair with the video system. You also can’t
manually pair the device from the Available Devices list in the video system web interface.
Problem:
Network traffic on TCP port 18888 is blocked.
Workaround:
Procedure
» Allow traffic on TCP port 18888.
Related Links
Manually Pair the Device with a Video System on page 10
Troubleshooting
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