Poly TC8 Doesn’t Display On the Available Devices
List
Symptom:
Even though the TC8 device you want to pair is connected to the network, you don’t see it under
Available Devices in the video system web interface.
Problem:
The are a few possible causes for this issue:
▪ The device and video system aren’t on the same subnet.
▪ The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200
on port 2000.
▪ The device is paired with another video system.
Workaround:
Complete each step until you see the TC8 device on the Available Devices list:
Procedure
1. Make sure the device and video system are on the same subnet.
If needed, work with your network administrator.
2. Allow traffic to 224.0.0.200 on UDP port 2000.
3. Make sure the device isn’t paired with another video system. If it is, unpair the device.
4. In the device interface, go to Settings > Reset and select Reset.
Your device resets to its default configuration settings, which unpairs it from the video system.
Related Links
Manually Pair the Device with a Video System on page 10
Paired Poly TC8 is Disconnected
Symptom:
You paired a TC8 device with your video system but can’t use it. On the system web interface Device
Management page, you see that the device is Disconnected.
Problem:
A paired device must have a Connected status to use. A Disconnected status may mean there’s a
physical connection issue or your device or system is malfunctioning.
Workaround:
Complete each step until you’ve fixed the issue.
Troubleshooting
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