Ricoh SP 330DN Field Service Manual

6.Troubleshooting
171
Service Call
Service Call Conditions
The ‘SC Table’ section shows the SC codes for controller errors and other errors. The latter are put into
four types. The type is determined by their reset procedures. The table shows the classification of the
SC codes.
Level
Definition
Reset Procedure
A
To prevent damage to the machine, the main machine
cannot be operated until the SC has been reset by a
service representative (see the note below).
Enter "Maintenance mode (SP
menu)", and select [Fuser SC
Reset], and turn the main power
switch off and on. *
B
SCs that disable only the features that use the defective
item. Although these SCs are not shown to the user
under normal conditions, they are displayed on the
operation panel only when the defective feature is
selected.
Turn the main power switch off
and on.
C
The SC history is updated. The machine can be
operated as usual.
The SC will not be displayed.
Only the SC history is updated.
D
Turning the main power switch off then on resets SCs
displayed on the operation panel. These are re-
displayed if the error occurs again.
Turn the main power switch off
and on.
To prevent damage to the machine, the machine cannot be operated until the fusing related SC has
been reset by a service representative.
The SC reset procedure is as follows ;
1. Enter the "Maintenance mode (SP menu)".
2. Select [Fuser SC Reset]
Four-line LCD panel: [Engine maintenance] > [Fuser SC Reset].
Touch panel: [Engine Service Setting] > [Fuser SC Reset].
3. Press "Execute", and then turn the machine off and on.
SC 2xx (Laser Optics Errors)
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC202
D
Polygon mirror motor on timeout error
The polygon mirror motor does not reach the targeted operating speed within 10 sec.
after turning on.
 Polygon mirror motor/LD driver board harness loose or disconnected
 Polygon mirror motor/LD driver board defective

Ricoh SP 330DN Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printing colors	Black, White
Maximum duty cycle	- pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6, PostScript 3
Multi-Purpose tray	Yes
Total input capacity	550 sheets
Total output capacity	125 sheets
Paper tray media types	-
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
USB connector	USB Type-B
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Sound pressure level (printing)	- dB
Market positioning	Home & office
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Energy Star Typical Electricity Consumption (TEC)	0.41 kWh/week
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm