Sound and Noise Issues
When the TV has with sound, these steps may help resolve the problem.
How can I connect an audio device to the TV?
The connection method, such as HDMI, Optical, Bluetooth, and Wi-Fi may differ depending on the audio device.
For more information about how to connect an audio device, run Connection Guide.
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(left directional button) Connected Devices Connection Guide Audio Device
There is no sound or the sound is too low at maximum volume.
Check the volume control of your TV, and then check the volume control of the external device (cable box or
satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV and then try cable connection again.
The picture is good but there is no sound.
Check the Sound Output setting. If it is set to TV Speaker, check the volume setting.
• (left directional button) Settings All Settings Sound Sound Output Try Now
If you are using an external device, check the device’s audio output option.
For example, you may need to change your cable box’s audio option to HDMI if the box connected to your TV is using
an HDMI cable.
To listen to computer sound, connect an external speaker to the computer’s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device’s power cord.
With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom
persists, contact your service provider.
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