Samsung The Frame User Manual

What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
 Diagnose your TV
 Adjust the TV settings for you
 Perform a factory reset on your TV
 Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. ( > Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go
to
> Settings > General > Eco Solution > Ambient Light Detection.
 If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient
Light Detection function.
 The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease
picture brightness.
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English

Samsung The Frame Specifications

General

Screen shape	Flat
Response time	- ms
Display diagonal	43 \
Display brightness	- cd/m²
Display technology	LED
Display diagonal (metric)	108 cm
Motion interpolation technology	PQI (Picture Quality Index) 1800
3D	No
Languages support	BUL, CZE, DAN, DEU, DUT, ENG, ESP, EST, FIN, FRE, GRE, HUN, ITA, LAT, LIT, NOR, POL, POR, RUM, SER, SLK, SLV, SWE
Annual energy consumption	132 kWh
Audio decoders	DTS, Dolby Digital Plus
RMS rated power	20 W
Number of speakers	-
Tuner type	Analog & digital
Digital signal format system	DVB-C, DVB-S2, DVB-T2 HD
HDMI ports quantity	4
DVI-D ports quantity	0
USB 2.0 ports quantity	3
Ethernet LAN (RJ-45) ports	1
Consumer Electronics Control (CEC)	Anynet+
Common interface Plus (CI+) version	1.4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.5 W
Power consumption (typical)	95 W
Product color	Black
Mercury content	0 mg
Heavy metals free	Hg (mercury)
Panel mounting interface	200 x 200 mm
Package depth	235 mm
Package width	1104 mm
Package height	694 mm
Package weight	21900 g
Video formats supported	H.264 BP, H.265, HEVC, M-JPEG, MPEG1, MPEG2, MPEG4-ASP, MPEG4-SP, MVC
Picture processing technology	Samsung Ultra Clean View

Weight and Dimensions

Depth (with stand)	200 mm
Width (with stand)	996.6 mm
Height (with stand)	599.8 mm
Weight (with stand)	11700 g
Depth (without stand)	42.5 mm
Width (without stand)	966.6 mm
Height (without stand)	555.3 mm
Weight (without stand)	11200 g