www.schaerer.com Troubleshooting
BASCAP_TOUCHIT_EN
V04 | 10.2018
82
Troubleshooting
General troubleshooting procedure:
► Switch the coffee machine off and, after several seconds, on again.
In most cases, the fault will be eliminated automatically.
► Repeat the steps that led to the fault.
If the fault occurs again:
► Find the fault in the following tables.
► Perform the described troubleshooting steps.
If the fault persists:
► Contact your service partner and describe the fault.
Faults with display message
If a fault occurs that is not described in this chapter, please contact your service partner imme-
diately.
Display message Cause What to do
Left/right grinder overloaded • Left/right grinder is overloaded.
• Left/right grinder is clogged.
► Check the grinder for foreign objects.
► If the message persists: Contact your service part-
ner.
Grinder current fault • PC board faulty.
• Electronics defective.
► Contact your service partner.
Brewing unit current fault • PC board faulty.
• Electronics defective.
► Contact your service partner.
Brewing motor overcurrent • Brewing unit is consuming too
much power (over 4 A).
• Brewing unit is blocked.
► Contact your service partner.
Water flow error • No water supply connection.
• Pump defect. (pump pressure < 7.5
bar)
• The brewing unit is blocked.
• Water system clogged.
• Grind level too fine.
• PC board and flow meter incorrect-
ly connected.
• Electrical problem (e.g. PC board).
► Open the stopcock and press the beverage field
again.
► Check the brewing unit.
► Check the grinder mixture.
► If the message persists: Contact your service part-
ner.
Crit. coffee temp. • Electrical problem between sensor
and PC board.
• Temperature sensor defective.
► Contact your service partner.
Crit. hot water temp. • Electrical problem between sensor
and PC board.
• Temperature sensor defective.
► Contact your service partner.
Crit. steam temp. • Electrical problem between sensor
and PC board.
• Temperature sensor defective.
► Contact your service partner.
Coffee heater timeout The set temperature of the coffee boil-
er was not reached within 4 minutes of
the unit switching on.
► Switch the machine off and back on.
► If the message persists: Contact your service part-
ner.
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