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Digital Music Player
NW-E393/E394/E395
You cannot charge your Walkman.
The battery cannot be charged while is displayed because the protection function is
engaged. Charge the battery within the ambient temperature range of 5 °C to 35 °C (41
ºF to 95 ºF).
You need to turn the computer power on in order to charge your Walkman. Check
whether the computer is in standby (sleep) or hibernation status.
Check that the USB connection to the computer is made properly.
There may be bad electrical contact in the connector. Disconnect your Walkman, and
then reconnect it.
Use the supplied USB cable.
Your Walkman may not be able to connect properly to your computer when using a
USB hub. Connect the Walkman directly to a USB connector on your computer.
Check whether the operating system and operating system version installed on the
computer are compatible with your Walkman.
The battery may have deteriorated if you have not used your Walkman for more than a
year. Contact your nearest Sony dealer.
If the remedies above do not solve the problem, use a pen or paper clip, etc. to press
the RESTART button and restart your Walkman, and then connect again using USB.
Help Guide
Troubleshooting
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