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Digital Music Player
NW-E393/E394/E395
The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used the Walkman for
a long time, it may take a few minutes to be recognized by the computer. Check that the
computer recognizes the Walkman after you have connected it to the computer for
about 10 minutes.
Make sure that the USB connection to the computer is made properly and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub. Connect the
Walkman directly to the USB connector on your computer.
If the approaches listed above fail to resolve the issue, press the RESTART button with
a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection
again.
Related Topic
Help Guide
Troubleshooting
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