Chapter 3: Troubleshooting
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3.3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The motherboard supports ECC DDR4 UDIMM modules. To enhance memory
performance, do not mix memory modules of different speeds and sizes. Please follow all
memory installation instructions given on Section 2-5 in Chapter 2.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing
any problems with your system. Updated BIOS les are located on our website at http://www.
supermicro.com. Please check our BIOS warning message and the information on how to
update your BIOS on our website. Select your motherboard model and download the BIOS
le to your computer. Also, check the current BIOS revision to make sure that it is newer
than your BIOS before downloading. You can choose from the zip le and the .exe le. If
you choose the zip BIOS le, please unzip the BIOS le onto a bootable USB device. Run
the batch le using the format FLASH.BAT lename.rom from your bootable USB device to
ash the BIOS. Then, your system will automatically reboot.
Warning: Do not shut down or reset the system while updating the BIOS to prevent possible
system boot failure!)
Note: The SPI BIOS chip used on this motherboard cannot be removed. Send your
motherboard back to our RMA Department at Supermicro for repair. For BIOS Recov-
ery instructions, please refer to the AMI BIOS Recovery Instructions posted at http://
www.supermicro.com.