38 RT-SVX49C-EN
Troubleshooting
This section describes the possible error messages and
other issues that you may encounter while using the
Tracer™ TD-5 display.
Important: There are no serviceable parts within the
TD-5 display enclosure. Opening the
enclosure will void the product warranty.
Identifying and Diagnosing Issues
Problem Possible Cause Possible Solution
Blank display (TD-5 does not respond
to touch).
No power.
Verify that the TD-5 is connected to a power source,
and that the power source is in working condition.
After powering up, the TD-5 displays
a message
that it is not
communicating.
Controller not powered up.
Replace cable if necessary. Power up the controller if
necessa
ry.
No data available in custom report. Data has not yet been defined for the report.
Add data to report. See “Creating a Custom Report,”
p. 14.
Blank display
TD-5 has gone into a low power mode and shut
off backlight.
Touch the TD-5 screen to wake up the display.
Button presses don’t work properly. Touchscreen calibration issue.
Run through a touchscreen calibration by cycling
p
ower to the modu
le. See Touchscreen Calibration
sections for more information.
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