OWNER ASSISTANCE
We at TYM CO.,LTD and your TYM Dealer/Distributor wants you to be completely satisfied with
your investment. Normally any problems with your equipment will be handled by your
Dealer/Distributor’s Service Departments, however, misunderstanding can occur. If you feel that
your problem has not been handled to your satisfaction, we suggest the following.
Contact the owner or General Manager of the Dealership, explain the problem, and request
assistance. When additional assistance is needed, Your Dealer/Distributor has direct access to your
office. If you cannot obtain satisfaction by doing this, contact the TYM CO.,LTD. Office and
provide them with;
• Your name, address and telephone number
• Model and Tractor serial number
• Machine purchase date and Hours used
• Nature of problem
Before contacting TYM CO.,LTD office, be aware that your problem will likely to be resolved in
the Dealership using the Dealer’s/Distributor’s facilities, equipment and personnel. So it is
important that your initial contact be with the Dealer/Distributor.
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