Printer
Troub leshootin g
4-5
Troub leshooting P rinter Problem s
sion) of the printer, computer, and the application the same?
See chapter 4, “Administration/Communications Submenu,”
in the system administrator’s guide.
■ If you still cannot identify the problem, contact your QMS vendor.
4 Is the printer printing codes or not printing at all when in
ESP mode (emulation sensing processor)?
YES - Check the following:
■ Reconfigure the port to the specific printer emulation of the
file you are trying to print. You can use the PS Executive
Series Utilities, the control panel, or a remote console to
change emulations.
■ If a PostScript file prints PostScript emulation statements
while in ESP mode, increase the emulation timeout with the
PS Executive Series Utility or the control panel.
■ If you continue to have problems with the ESP mode, contact
QMS Customer Technical Assurance. See appendix A, “QMS
Customer Support.”
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