38 6 Troubleshooting
Problems With the Print Quality
When the print quality is poor, select the closest symptom from the following table to rectify the problem.
If the print quality does not improve after carrying out the appropriate action, contact our Customer Support
Center or your dealers.
Unusual noises The printer is not level. Reposition the printer on a flat, stable surface.
Refer to
• “Safety Notes” (P. 6)
The paper tray is not inserted properly. Push the paper tray completely into the printer.
There is a foreign object inside the printer. Turn off the printer and remove the foreign
object. If you need to disassemble the printer to remove the foreign object(s), contact
our Customer Support Center or your dealers for assistance.
Symptom Reason/Action
Faded printouts The paper is outside the recommended specification range. Replace the media with a
recommend size and type, and confirm that your printer driver settings are correct.
Refer to
• “About Paper” (P. 22)
The paper is damp. Replace the paper.
Refer to
• “About Paper” (P. 22)
The transfer feed roller is old or damaged. Replace the transfer feed roller.
Refer to
• User Guide Replacing the Feed Roller
The high-voltage supply is defective. Contact our Customer Support Center or your
dealers for assistance.
Stray black dots or white areas
(drop outs)
The paper is outside the recommended specification range. Replace the paper with a
recommend size and type, and confirm that your printer driver settings are correct.
Refer to
• “About Paper” (P. 22)
The transfer feed roller is old or damaged. Replace the transfer feed roller.
Refer to
• User Guide Replacing the Feed Roller
Vertical black or color streaks The transfer feed roller, or fuser unit is old or damaged. Check the condition of the
transfer feed roller and fuser unit, and replace as necessary.
Refer to
• User Guide Replacing the Feed Roller
• User Guide Replacing the Fuser
Symptom Reason/Action
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