Xerox WorkCentre 3655 User Manual

Troubleshooting
202 Xerox
®
WorkCentre
®
3655/3655i Multifunction Printer
User Guide
Automatic 2-Sided Printing Problems
Probable Causes Solutions
Unsupported or incorrect paper. Ensure that you are using a supported paper size and weight for
2-sided printing. Envelopes and labels cannot be used for 2-sided
printing. For details, see Supported Standard Types and Weights for
Automatic 2-Sided Printing and Supported Standard Paper Sizes for
Automatic 2-Sided Printing.
Incorrect setting.
In the print driver Properties, select 2-Sided Print on the
Paper/Output tab.
Paper Tray Fails to Close
Probable Causes Solutions
The paper tray does not close fully.
• The paper tray lift plate is not locked down. Push down on the
paper stack at the back of the tray until it locks down.
• If the tray is extended for legal size paper, the tray protrudes
when it is inserted into the printer.
• Some debris or an object is blocking the tray.
Printing Takes Too Long
Probable Causes Solutions
The printer is set to a slower printing mode.
For example, the printer could be set to print
on Heavyweight paper.
It takes more time to print on certain types of special paper. Ensure
that the paper type is set properly in the driver and at the printer
control panel. For details, see Print Speed on page 243.
The printer is in Power Saver mode. It takes time for printing to start when the printer is coming out of
Power Saver mode.
The way the printer was installed on the
network could be an issue.
Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds. To test the speed of the printer,
print some information pages such as the Office Demo Page. If the
page prints at the rated speed of the printer, you could have a
network or printer installation issue. For additional help, contact the
system administrator.
The job is complex. Wait. No action needed.
The print-quality mode in the driver is set to
Enhanced.
Change the print-quality mode in the print driver to Standard.

Xerox WorkCentre 3655 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Time to first copy (black, normal)	12 s
Input color depth	24 bit
Maximum scan area	216 x 356 mm
Image formats supported	JPG, TIF
Document formats supported	PDF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	200
Digital sender	-
Maximum duty cycle	150000 pages per month
Page description languages	PCL 5c, PCL 6, PostScript 3
Wi-Fi	No
Security algorithms	FIPS 140-2, SNMP, SSL/TLS
Mobile printing technologies	Apple AirPrint, Xerox PrintBack
Supported network protocols (IPv6)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, PR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD, NetWare: Bindery & NDS IPX/SPX, NDPS/NEPS, AppleTalk: EtherTalk, Microsoft Windows Networking over IP, Apple Bonjour IPv6, Secure FTP
Internal memory	2048 MB
Internal storage capacity	250 GB
Sound power level (standby)	31.9 dB
Sound pressure level (printing)	55.9 dB
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Maximum number of input trays	4
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	139.7 - 216 mm
Custom media length	139.7 - 356 mm
Duplex media weight	60 - 125 g/m²
Paper tray media types	Bond paper, Card stock, Cut sheet, Labels, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 216 g/m²
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Blue, White
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	82 W
Power consumption (average operating)	525 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2, Windows Server 2012 R2 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	RoHS, ENERGY STAR
Certification	FCC, CE 2006/95/EC, 2004/108/EC & 1999/5/EC\\r UL 60950-1/CSA 60950-1-07, EAC, WEEE
Package depth	672 mm
Package width	653 mm
Package height	723 mm
Package weight	33000 g
Operating temperature (T-T)	5 - 32 °C
Operating relative humidity (H-H)	15 - 85 %

Weight and Dimensions

Depth	541 mm
Width	560 mm
Height	577 mm