Xerox WorkCentre 3655 User Manual

Troubleshooting
230 Xerox
®
WorkCentre
®
3655/3655i Multifunction Printer
User Guide
Getting Help
This section includes:
• Control Panel Messages .................................................................................................................................................. 230
• Using the Integrated Troubleshooting Tools ......................................................................................................... 231
• Online Support Assistant ................................................................................................................................................ 233
• Remote Services .................................................................................................................................................................. 233
• More Information .............................................................................................................................................................. 234
Your printer comes with utilities and resources to help you troubleshoot printing problems.
Control Panel Messages
The printer control panel provides information and troubleshooting help. When a fault or warning
condition occurs, the control panel displays a message informing you of the problem. For many status
and warning messages, the control panel Information provides additional information.
Control Panel Help
When a fault occurs that stops the printing operation, such as a paper jam, a message appears on the
screen. A graphical illustration appears to indicate the location of the fault with a brief explanation of
the action to take to clear the fault. The illustration changes to indicate multiple locations and actions to
take.
Viewing Warning Messages on the Control Panel
When a warning condition occurs, a message appears on the control panel to inform you of the problem.
Warning messages inform you about printer conditions, such as low supplies or open doors, that require
your attention. If more than one warning condition occurs, only one appears on the control panel.
Viewing Current Faults on the Control Panel
When a fault condition occurs, a message appears on the control panel to inform you of the problem.
Fault messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one fault occurs, only one is displayed on the control panel.

Xerox WorkCentre 3655 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Time to first copy (black, normal)	12 s
Input color depth	24 bit
Maximum scan area	216 x 356 mm
Image formats supported	JPG, TIF
Document formats supported	PDF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	200
Digital sender	-
Maximum duty cycle	150000 pages per month
Page description languages	PCL 5c, PCL 6, PostScript 3
Wi-Fi	No
Security algorithms	FIPS 140-2, SNMP, SSL/TLS
Mobile printing technologies	Apple AirPrint, Xerox PrintBack
Supported network protocols (IPv6)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, PR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD, NetWare: Bindery & NDS IPX/SPX, NDPS/NEPS, AppleTalk: EtherTalk, Microsoft Windows Networking over IP, Apple Bonjour IPv6, Secure FTP
Internal memory	2048 MB
Internal storage capacity	250 GB
Sound power level (standby)	31.9 dB
Sound pressure level (printing)	55.9 dB
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Maximum number of input trays	4
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	139.7 - 216 mm
Custom media length	139.7 - 356 mm
Duplex media weight	60 - 125 g/m²
Paper tray media types	Bond paper, Card stock, Cut sheet, Labels, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 216 g/m²
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Blue, White
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	82 W
Power consumption (average operating)	525 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2, Windows Server 2012 R2 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	RoHS, ENERGY STAR
Certification	FCC, CE 2006/95/EC, 2004/108/EC & 1999/5/EC\\r UL 60950-1/CSA 60950-1-07, EAC, WEEE
Package depth	672 mm
Package width	653 mm
Package height	723 mm
Package weight	33000 g
Operating temperature (T-T)	5 - 32 °C
Operating relative humidity (H-H)	15 - 85 %

Weight and Dimensions

Depth	541 mm
Width	560 mm
Height	577 mm