Xerox WorkCentre 3655 User Manual

Troubleshooting
228 Xerox
®
WorkCentre
®
3655/3655i Multifunction Printer
User Guide
Problems Receiving Faxes
Symptoms Causes Solutions
The received fax is blank. There is a problem with the telephone
connection or with the fax machine of
the caller.
Verify that the printer can make clean
copies. If it can, have the caller send
the fax again.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough memory.
If the job contains several graphics, the
printer could not have enough memory.
The printer does not answer when
memory is low. Delete stored
documents and jobs then wait for the
existing job to complete. This increases
available memory.
The received fax size is reduced. The paper supply in the printer does
not match the document size sent.
Confirm the original size of the
documents. Documents could be
reduced based on the available paper
supply in the printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the memory.
The telephone line is incorrectly
connected.
Verify the telephone line connection. If
it is disconnected, connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that your printer
is operating correctly. If the copy prints
correctly, have the recipient verify their
fax machine is operating correctly.
If the problem persists, for online support information, go to www.xerox.com/office/WC3655support.

Xerox WorkCentre 3655 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	45 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Time to first copy (black, normal)	12 s
Input color depth	24 bit
Maximum scan area	216 x 356 mm
Image formats supported	JPG, TIF
Document formats supported	PDF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	200
Digital sender	-
Maximum duty cycle	150000 pages per month
Page description languages	PCL 5c, PCL 6, PostScript 3
Wi-Fi	No
Security algorithms	FIPS 140-2, SNMP, SSL/TLS
Mobile printing technologies	Apple AirPrint, Xerox PrintBack
Supported network protocols (IPv6)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, PR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD, NetWare: Bindery & NDS IPX/SPX, NDPS/NEPS, AppleTalk: EtherTalk, Microsoft Windows Networking over IP, Apple Bonjour IPv6, Secure FTP
Internal memory	2048 MB
Internal storage capacity	250 GB
Sound power level (standby)	31.9 dB
Sound pressure level (printing)	55.9 dB
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Maximum number of input trays	4
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	139.7 - 216 mm
Custom media length	139.7 - 356 mm
Duplex media weight	60 - 125 g/m²
Paper tray media types	Bond paper, Card stock, Cut sheet, Labels, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 216 g/m²
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Blue, White
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	82 W
Power consumption (average operating)	525 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2, Windows Server 2012 R2 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	RoHS, ENERGY STAR
Certification	FCC, CE 2006/95/EC, 2004/108/EC & 1999/5/EC\\r UL 60950-1/CSA 60950-1-07, EAC, WEEE
Package depth	672 mm
Package width	653 mm
Package height	723 mm
Package weight	33000 g
Operating temperature (T-T)	5 - 32 °C
Operating relative humidity (H-H)	15 - 85 %

Weight and Dimensions

Depth	541 mm
Width	560 mm
Height	577 mm