| Advanced Call Features | 25
Answering Calls on a Shared Line
You can answer one or two calls on the shared line.
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call can
be answered on any one of the phones.
Related information
Answering Calls
Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
During a call, select Hold.
Placing a Call on Private Hold
You can place a call on private hold that only you on shared line can retrieve the held call.
During a call, select More > PriHold.
Then the call is held on your phone, and the other phones registered with shared line show the call is in the busy state.
Other users on the shared line cannot resume your held call.
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a
call that is in a held state, you can resume the held call remotely from other user's phone.
There is at least one call placed on public hold on the shared line.
Select Resume.
Pulling a Shared Call on a Shared Line
In the SCA scenario, both you and other users can pull an existing call from another shared phone that is active or
held.
There is an active or held call on the shared line. Contact your system administrator for the call pull feature access
code.
1.
Enter the call pull feature access code (for example, *11).
2.
Press the OK key to dial out.
Voice Mail
Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your IP
phones. This feature is set up on the server-side and not all servers support this feature.
Setting the Voice Mail Code
If you want to connect to the message center, you need to set the voice mail code on your phone.
1.
Go to Menu > Voice Mail > Set Voice Mail.
2.
Enabled from the Status field.
3.
Enter the voice mail code.
4.
Confirm the action.
Leaving Voice Mails
You can leave a voice mail to someone who is busy or inconvenient to answer the call.
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