TROUBLESHOOTING
Ve ct or™ H Se ries ▪ S ervice Ma nual ▪ MN -4 6 54 3 ▪ R ev 01 ▪ 11/ 19
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The Screen is not Responsive/Incorrect
Response to the Selected Icon
Before you begin ▪ Move the main disconnect switch on the back of the oven to the OFF position.
▪ Move the main disconnect switch on the back of the oven to the ON position.
▪ The stripe screen should flash on the control panel and go blank.
▪ Press the ON/OFF button.
▪ If the icons display on the screen, but do not respond when touching them,
follow the troubleshooting procedure below.
WARNING: Electric shock and arc flash hazard.
Use caution when measuring line voltage.
Wear Personal Protective Equipment (PPE).
Inspect the touch panel cable for proper integrity and
proper connection at the J8 connector on the
interface board (IB). The cable must have the gold
side of the cable up and visible.
Is the cable properly connected?
No
Remove and re-install the cable into
the J8 connector on the IB as
required.
Yes
Is the cable damaged?
No
Remove and re-install the cable into
the J8 connector on the IB and
retest.
Yes
Replace the touchscreen panel and retest. Does the
touch screen respond.
No
Replace the interface board (IB).
Yes
The touchscreen is working properly.
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