Alto-Shaam Vector Series User Manual

TROUBLESHOOTING
Ve ct or™ H Se ries ▪ S ervice Ma nual ▪ MN -4 6 54 3 ▪ R ev 01 ▪ 11/ 19
83
The Striped Screen is Locked—Continuous
Before you begin ▪ Inspect the USB port and the interface board (IB) remove USB drive if installed.
▪ Move the main disconnect switch on the back of the oven to the OFF position.
▪ Move the main disconnect switch on the back of the oven to the ON position.
▪ The stripe screen should flash on the control panel and go blank.
▪ Press the ON/OFF button. Allow the oven to power up.
▪ If the icons are still missing contact Alto-Shaam Technical Service for the "Force
Load file".
▪ The file will be emailed to you and you will we need the ability to load the file to a
USB drive with the following requirements.
▪ USB drive requirements:
□ Blank with NO other files or folders on it.
□ 8 GB or less.
□ Formatted to FAT 32.
WARNING: Electric shock and arc flash hazard.
Use caution when measuring line voltage.
Wear Personal Protective Equipment (PPE).
Move the main disconnect
switch to the OFF position.
Insert the USB drive into the
USB port on the oven.
Move the main disconnect
switch to the ON position.
-The striped screen displays
for a few seconds.
-The screen goes blank.
-The logo screen displays for
a few seconds.
-Allow the file to upload into
the oven.
-The screen goes blank. Wait
30 seconds.
-Remove the USB from the
USB port.
Press the ON/OFF button.
After power up, does the
screen respond?
No
Move the main
disconnect switch to the
OFF position.
Remove the SD card
from the interface board
(IB).
Wipe the contacts of the
SD card with a clean
cloth and re-intall into
the IB.
Move the main
disconnect switch to the
ON position.
Retest.
After power up, does the
screen respond?
No
Check the USB drive for
correct autoconfig file
and format. (Review with
Alto-Shaam Tech
Service).
Inspect the USB cable to
the interface board (IB)
P2 connector.
Insert the USB drive
directly into the P2
connector on the IB.
Reload the autoconfig
file.
Does the screen
respond?
No
1.Replace the SD card
and retest.
2.Replace the interface
board (IB).
Yes Yes Yes
The touchscreen is working
properly.
The touchscreen is
working properly.
Replace the USB cable
and port.

Alto-Shaam Vector Series Specifications

General

Brand	Alto-Shaam
Model	Vector Series
Category	Oven
Language	English