Brother MFC-J4335DW User Manual

Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, visit support.brother.com for the latest FAQs
and troubleshooting tips:
1. Visit support.brother.com.
2. Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link indicator is
blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Machine
Related Topics:
• Paper Handling and Printing Problems
• Telephone and Fax Problems
• Other Problems
• Network Problems
• AirPrint Problems
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Brother MFC-J4335DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Resolution color	1200 x 600 DPI
Maximum resolution	1200 x 4800 DPI
Print resolution black	1200 x 1200 DPI
Print speed (black, normal quality, A4/US Letter)	- ppm
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Mopria Print Service
Total input capacity	150 sheets
Total output capacity	100 sheets
Total number of input trays	-
Auto document feeder (ADF) input capacity	20 sheets
Copier resize	25 - 400 %
N-in-1 copy function (N=)	2, 4
Fax memory	170 pages
Modem speed	14.4 Kbit/s
Scan to	Cloud, E-mail, File, OCR, PC
Scan drivers	TWAIN
Scanner type	Flatbed & ADF scanner
Scan speed (black)	17 ppm
Scan speed (color)	7 ppm
Image formats supported	JPEG, JPG
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Power consumption (off)	0.2 W
Power consumption (ready)	3.5 W
Power consumption (sleep)	1.2 W
Power consumption (average operating)	21 W
Display	LCD
Product color	White
Display diagonal	1.8 \
Market positioning	Home & office
Internal memory	128 MB
Sound pressure level (printing)	53 dB
Sustainability certificates	Blue Angel
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	30000 pages per month
Recommended duty cycle	250 - 2000 pages per month
Number of print cartridges	4
Mac operating systems supported	Mac OS X 10.11 El Capitan, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Envelopes sizes	DL
Paper tray media types	Envelopes, Glossy paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Package depth	242 mm
Package width	495 mm
Package height	455 mm
Package weight	10700 g
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	343 mm
Width	435 mm
Height	180 mm
Weight	8800 g