Troubleshooting
58
Troubleshooting Printer Hardware
Printed Surface is
Scratched
Inappropriate paper
type used
Check to see if the paper you are printing on is too thick or curled.
See "P
Print Media to Avoid" on page 3.
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
See "MMedia Types Suitable for Borderless Printing" on page 32.
See "MMedia Types Suitable for Borderless Printing" on page 32.
Problem Possible Cause Try This
Printer Does Not
Start or Printer
Stops During
Print Jobs
Print head has
overheated due to
long periods of
continuous printing
Stop printing and turn the printer off for at least 15 minutes to allow the print head
to cool down.
The print head tends to overheat when printing continuously for long periods of
time. The print head is designed to automatically pause at line breaks before
resuming printing in order to cool down.
Printing high-
resolution
photographs and
graphics
Wait until the print job finishes.
The P
POWER lamp flashes green while the print data is being processed. Printing
photographs and high-density graphics can take time.
Printer cable is too
long
Avoid using USB cables longer than 16.4 feet.
There may be
problems in your
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or
Print Center in Macintosh for the deletion.
1. Open the Printer Properties dialog box.
See "O
Opening the Printer Properties Dialog Box Directly from the Start Menu"
on page 17.
2. Click M
Maintenance tab and then SStart Status Monitor.
3. Click DDisplay Print Queue.
4. Select CCancel All Documents in the PPrinter menu.
When the confirmation messages is displayed, click Y
Yes.
The print job is deleted.
1. Select AApplications from the GGo menu.
2. Double-click the PPrint Center icon in the UUtilities folder.
3. Double-click i80 displayed under N
Name in the PPrinter List.
4. Click to select an undesired document and click .
The print job is deleted.
The infrared
communication
distance or the
infrared port angle
is incorrect
Place the printer at a distance of 31.5 inch/80 cm from the computer or PDA.
Ensure that the infrared ports are at a proper angle and there are no obstacles
between them. Retry printing.
The allowable distance and angle for infrared communication depend on the
functions of the computer or PDA in addition to environmental conditions.
See "P
Printing Data through Infrared Communication" on page 11.
Problem Possible Cause Try This
Caution The area around the print head can become extremely hot during
extended print operation. Always avoid touching the print head and
its peripheral components.
Note In Windows Me or Windows 98
Click to select an undesired document and select P
Purge Print
Documents in the P
Printer menu.
US_i80_QSG.book Page 58 Friday, October 10, 2003 3:25 PM
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