2-64 Service Manual
Fax transmission service check
Note: Before performing this service check, verify that the correct country code for the MFP is selected. This
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong,
the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be changed
with guidance from your second-level support.
Step Questions / actions Yes No
1 Is the phone line properly connected to the
modem card and the wall jack?
Go to step 3. Go to step 2.
2 Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
Problem resolved Go to step 3.
3 Test the phone line’s ability to send and
receive calls.
Did the phone line work properly?
Go to step 5. Go to step 4.
4 Use the MFP on a properly functioning
phone jack.
Did this fix the problem?
Problem resolved. Go to step 5.
5 Is the phone line being used by the MFP an
analog line?
Go to step 8. Go to step 6.
6 Is the line being used a VOIP line? Go to step 7. Go to step 8.
7 Have the system administrator verify that
the VOIP server is configured to receive
faxes.
Is the server properly configured?
Go to step 8. Stop here. The issue is
VOIP related. The VOIP
provider needs to change
the server configuration.
8 Is the MFP on a PABX? Go to step 9. Go to step 10.
9 Enable Behind a PABX under fax settings
in the Administration menu.
Did this fix the issue?
Problem fixed. Disable Behind a PABX,
and go to step10.
10 Is a dial prefix needed to get an outside
line?
Go to step 11. Go to step 12.
11 Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed. Go to step 12.
12 Is the fax failing to send to one specific
destination?
Go to step 13. Go to step 14.
13 Check the device that cannot receive a fax.
Can it send a fax?
Go to step 14. Stop here. The issue is with
the other device.
14 Press **411 to enter the Fax/SE Menu.
Select “Print Logs”.
Print the T30 transmission log. Check the
error being reported with the fax error code
table. See “Fax error codes” on
page 2-31. Perform the suggested
resolution for the error.
Did this fix the problem?
Problem resolved. Go to step 15.
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