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Reference Manual
00809-0100-4108, Rev BA
Section 1: Introduction
March 2014
Introduction
1.5 Service support
Within the United States, call the Emerson Process Management Instrument and Valve
Response Center using the 1-800-654-RSMT (7768) toll-free number. This center, available 24
hours a day, will assist you with any needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the
product was last exposed.
For inquiries outside of the United States, contact the nearest Emerson Process Management
representative for RMA instructions.
To expedite the return process outside of the United States, contact the nearest Emerson
Process Management representative.
Emerson Process Management Instrument and Valve Response Center representatives will
explain the additional information and procedures necessary to return goods exposed to
hazardous substances.
1.6 Product recycling/disposal
Recycling of equipment and packaging should be taken into consideration and disposed of in
accordance with local and national legislation/regulations.
Individuals who handle products exposed to a hazardous substance can avoid injury if they
are informed of and understand the hazard. The product being returned will require a copy
of the required Material Safety Data Sheet (MSDS) for each substance must be included
with the returned goods.
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