Entrust Sigma DS1 User Manual

Sigma DS1, DS2, DS3 Card Printer User’s Guide 55
Printing includes unexpected data
The color printing has flaws
Problem Probable Cause Solution
Text that was intended
for the magnetic stripe
printed on the card
instead.
The magnetic stripe font
was not applied to the
text.
Refer to “Magnetic Stripe Fonts” in the XPS
Card Printer Driver User’s Guide.
The escape was typed
incorrectly.
Refer to “Magnetic Stripe Escapes” in the XPS
Card Printer Driver User’s Guide.
The text to encode was
longer than one line.
Reduce the font size to keep all text on one
line.
Several blank cards are
ejected before the full
card prints.
The application uses the
page size that is in effect
when a card design
document is created.
Setting the page size after
creating the document
can cause errors.
Use the page setup feature of the application
to set the page size before creating the
document. Consider creating a template for
cards that opens at the correct page size.
Problem Probable Cause Solution
One or more lines appear
on the card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 42.
The print quality changes
from the previous card.
The ribbon type was
changed while card jobs
were in the printer
queue.
The type of ribbon installed in the printer
determines the color profile used when the
card is sent to print. If the ribbon type
changes while jobs are queued, the card may
not print correctly. Allow all queued jobs to
complete before changing the type of ribbon
in the printer. Changing to a ribbon of the
same type does not affect printing.
One color panel is not
aligned correctly with
other color panels.
The cards are slipping in
the track.
Run a cleaning card. Refer to “Clean the
Printer” on page 38.
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement for
the printer. Refer to “Cards” in the printer’s
Installation and Administrator’s Guide for
specifications. If you must use the cards you
have, ask your system administrator for help.

Entrust Sigma DS1 Specifications

General

Brand	Entrust
Model	Sigma DS1
Category	Printer
Language	English