Entrust Sigma DS3 User Manual

52 Troubleshooting
Driver status or Windows print queue does not provide
expected data
Problem Solution
The Card Printer Driver
sample card or magnetic
stripe test cards do not
print.
Check the following:
 Enable bidirectional support must be selected on the
Printer Properties > Ports tab to allow printing from the
Card Printer Driver.
 If Print directly to printer is selected in the Printer
Properties > Advanced tab, clear the selection to allow
printing of the Card Printer Driver sample cards.
A print job disappears
from the print queue but
does not print.
The printer USB cable was disconnected after the application
sent the job. Reconnect the cable and try the job again.
The Card Printer Driver
Printer Status page
shows a USB-connected
printer as Ready, but a
card sent to the printer
does not print.
The Windows print queue is offline. This can result if the
printer is powered on before the computer. Do one of the
following:
 Unplug the USB cable, and plug it back in.
or
 Place the print queue online:
– Open the Devices and Printers control panel.
– Right-click the printer icon and select See what’s printing
to display Windows Print Manager.
– Clear the check mark from Use Printer Offline in the
Printer drop-down list.
Best practices recommend that you turn on the PC and wait
until it has started before powering on the printer.

Entrust Sigma DS3 Specifications

General

Brand	Entrust
Model	Sigma DS3
Category	Printer
Language	English