Entrust Sigma DS3 User Manual

60 Troubleshooting
Use Advanced Troubleshooting Tools
The Printer Dashboard provides access to card design settings and additional troubleshooting
tools. The Dashboard also allows you to perform advanced troubleshooting with the guidance of
your service provider. Refer to the Printer Dashboard Help for more information.
The magnetic stripe data
was sent in an encoding
format not supported by
the track.
Review the encoding format setting for the tracks in the
Printer Dashboard. Refer to the Printer Dashboard Help for
more information. Make sure that the application is using the
selected encoding format for the track.
If the application and track are set to the same format, and
the error message displays repeatedly, contact the application
provider for assistance.
The application sent track
data for a track not
supported by the
magnetic stripe module.
Verify the type of magnetic stripe option in the printer.
If the printer label indicates a 3-track ISO module, you can
send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module, you can
send data for track 1.
The magnetic stripe option and cards must be capable of
accepting and encoding each track of data sent by the card
production software.
Problem Solution

Entrust Sigma DS3 Specifications

General

Brand	Entrust
Model	Sigma DS3
Category	Printer
Language	English