58 Troubleshooting
The monochrome printing has flaws
Problem Probable Cause Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is balanced
to print both fine text
and bar codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes, change
the text to improve printing. Refer to
“Monochrome Printing” in the printer’s
Installation and Administrator’s Guide.
The text is formatted to
print with color, and the
card is being printed with
monochrome ribbon.
Contact your service provider. Format text to
print black so that the text is not dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)
power setting is too low.
The cards require a
different setting.
Increase the monochrome intensity. Find a
balance between printing all card data and
causing wrinkles.
A black-and-white image
prints using the color
panels.
The Windows Picture
Print Wizard or Picture
and Fax Viewer is printing
the file. Many
applications use the
Windows tool to preview
and print graphics. The
tool does not render to
true black and white.
Use another application, such as ID software
or Microsoft Word, to create the card.
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