76 Troubleshooting
297: Option Tag Error
The option tag update has encountered an error. Reposition the instruction card and try the
update again.
If the update fails again, it may not be supported by the printer, the function may already be
enabled, or it is not authorized. Contact your service provider for assistance.
Click OK in the Card Printer Driver message.
298: Option Tag Success
The option tag update completed successfully. Restart the printer to allow the change to take
effect. If you are adding multiple updates, you do not have to restart the printer until all have
completed successfully.
Click OK in the Card Printer Driver message.
Driver-Only Messages
The following messages are issued by the Card Printer Driver and display on the PC that sent the
card print job. These messages do not display on the printer LCD panel.
500: The printer is not available
The computer cannot communicate with the printer. To complete the current card:
1. Make sure that the printer is powered on and in the Ready state.
2. Make sure the printer is connected to the computer using a USB or network cable, but not
both.
When the printer is ready, click OK.
Click Cancel if you want to cancel the card
501: The printer connection was lost
The computer lost communications with the printer during printing. The card will be canceled.
1. Make sure the printer is powered on.
2. Make sure the printer connection to the computer is secure.
Click OK to clear the message.
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