Epson WorkForce WF-2010W User Manual

Troubleshooting for Printing
Diagnosing the Problem
Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions
until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving,
the control panel, or the status monitor. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper
feeding problem, or if the product does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
& “Canceling printing” on page 23
Error indicators
You can identify many common product problems using the lights on your product. If the product stops working and
the lights are on or flashing, use the following table to diagnose the problem, then follow the recommended corrective
measures.
Lights Problem and solution
Paper out
No paper is loaded. Load paper into the rear paper feed, and then press
the + button. The product resumes printing and the
light goes out.
Multiple-paper feed
More than one sheet has been fed at a time.
Press the + button to feed and eject the paper. If the
paper remains in the product, see “Paper Jams” on
page 62.
Paper jam
Paper has jammed in the product.
& “Paper Jams” on page 62
User’s Guide
Troubleshooting for Printing
58

Epson WorkForce WF-2010W Specifications

General

Color	Yes
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Maximum resolution	5760 x 1440 DPI
Print speed (black, normal quality, A4/US Letter)	9 ppm
Print speed (color, normal quality, A4/US Letter)	4.7 ppm
Total input capacity	100 sheets
Total output capacity	- sheets
Paper tray media types	Envelopes
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C6
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
AC input frequency	50 - 60 Hz
Power consumption (off)	2 W
Power consumption (printing)	12 W
Sustainability certificates	ENERGY STAR
Product color	Black
Built-in display	-
Country of origin	Indonesia
Market positioning	Home & office
Pallet width	800 mm
Pallet height	2130 mm
Pallet length	1200 mm
Pallet width (UK)	1000 mm
Quantity per pallet	45 pc(s)
Quantity per pallet (UK)	54 pc(s)
Quantity per pallet layer	5 pc(s)
Quantity per pallet layer (UK)	6 pc(s)
Package depth	448 mm
Package width	345 mm
Package height	220 mm
Package weight	4200 g
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	264 mm
Width	392 mm
Height	148 mm