Fujitsu ScanSnap S300 Getting Started Guide

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Chapter 4 Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to
remedy them.
4.1 Troubleshooting Checklist
Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store
where you purchased the scanner, or contact an authorized FUJITSU scanner service
provider.
For troubleshooting errors caused during operation, refer to "7.2
Troubleshooting Checklist" of "ScanSnap S300 Operator’s Guide."
* Visit our Web site for your reference. Other useful information will be
posted on the FAQ corner at the following Web site:
http://scansnap.fujitsu.com/
Symptom Check This Item Remedy
The scanner
cannot be
turned on.
Are the power or USB bus power
cable and the USB cable connected
correctly?
Correctly connect the power or USB bus power
cable and USB cable to the computer.
When using a hub, check the hub's power
supply.
When using a USB bus power cable, use a
powered USB hub equipped with an AC
adapter. If you connect to a non-powered hub,
the scanner may not work properly.
Disconnect the power or USB bus power
cable and connect it again.
(Note: Wait at least 5 seconds before
reconnecting the power or USB bus power
cable.)
Is the Paper chute cover
closed?
(The scanner's power supply is
controlled by closing/opening
the Paper chute cover.)
Open the Paper chute cover.
Is Windows normally started
up?
(This scanner's power is
controlled by turning on/off the
computer.)
Wait until Windows has started up
completely. The LED may turn off when
Windows is starting up or in sleeping mode.
Scanning
does not
start.
Is ScanSnap Manager for the
ScanSnap S300 installed?
Install ScanSnap Manager for the
ScanSnap S300. (See page 14.)
Is the USB cable properly
connected?
Connect the USB cable correctly.
When using a hub, check the hub's power
supply.
When using a USB bus power cable, use a
powered USB hub equipped with an AC
adapter. If you connect to a non-powered hub,
the scanner may not work properly.

Fujitsu ScanSnap S300 Specifications

General

Film scanning	No
Color scanning	Yes
Input color depth	- bit
Maximum scan size	216 x 360 mm
Scanner type	Sheet-fed scanner
Sensor type	CIS
Minimum scan area (ADF)	50.8 x 50.8 mm
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Auto document feeder (ADF) input capacity	10 sheets
Bundled software	ScanSnap Manager V4.2, ScanSnap Organizer V3.2, CardMinder V3.2
Scan media weight	64 - 104.7 g/m²
Dimensions (WxDxH)	284 x 95 x 77 mm
Power requirements	AC 100V to 240V, 50 / 60 Hz
Dimensions (W x D x H) (imperial)	11.18 x 3.74 x 3.03 \
Maximum scan area (ADF) (imperial)	8.5 x 14.17 \
Minimum scan area (Auto Document Feeder)	2 x 2 \
Minimum RAM	512 MB
Minimum storage drive space	920 MB
Compatible operating systems	Windows 2000 Professional, Windows XP, Windows Vista
Power supply type	AC/USB
Power consumption (standby)	5 W
Power consumption (typical)	9 W
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Certification	RoHS

Weight and Dimensions

Weight	1400 g