RP2/RP4 User Guide 39
TROUBLESHOOTING
Once you have corrected any of the following problems, press the media button
to clear the alarm.
Print quality is bad
• Clean the printhead (see Clean the Printhead on page 36).
• The temperature setting may be incorrect for the media being used. Use the
NETira CT Printer Configuration Utility or software commands to adjust the heat
setting and print speed.
• The printhead may be faulty. Call for service (see Product Service and Repair).
Printer indicates it is out of media, even though it is not
• The printer sensor may have accumulated paper dust. Clean the sensor with
compressed air.
Printer doesn’t print or prints several labels at once
• The labels are incorrectly loaded. See Load the Media.
• The media is not calibrated. See Calibration.
• The media sensor or sensor circuitry may be defective. Call for service (see
Product Service and Repair).
Printer skips every other label or occasionally skips labels
• The label is formatted too close to the top edge of the label. Leave white space
equal to 8-dot rows, about .02 inch (.5mm) at the top of the label.
• The media is not calibrated. See Calibration.
• The media sensor or media-sensor circuitry may be defective. Call for service
(see Product Service and Repair).
Unable to print rotations
• The characters are formatted outside the dimensions of the label. Check that the
row and column values provide enough room for the height of the image being
printed.
To Next Page
Loading...
Need help?
General
